Subject: Arabic Language Test - Irfan Raza Khan
From: Irfan Raza Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Oct 2019 02:21:06 -0400

| | Foreign Language Screening Test

Name | Irfan Raza Khan
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Respected and dignified customer, it's my fault that the address which i noted for the delivery of pizza has been found to be incorrect, I personally apologize for the inconvenience which you had gone through, sir kindly help us correct your address so that the delivery boy who is in your locality to deliver the order may reach you within few minutes, hope you will understand the situation and possibility of human error.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a law graduate with additional two graduations in English and Arabic, all three from prestigious universities of india. My fondness for languages brought me to a place where now I know, Hindi, Urdu, Arabic, English and Persian.

I had worked as a translator and lawyer for different companies.

I am a hard working and strong willed individual who also loves team work and remains calm in tense atmosphere.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service is a a fulfillme of the duties towards the customer, and I feel that the great customer service is satisfaction of the customer even if it requires a little bit of extra efforts within the frame work of rules and regulations of the company.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | My potential to do hard work in systematic manner makes me an ideal candidate for this job, I remail calm even in tense atmosphere, and my excellent knowledge english and Arabic will surely help me in my work.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Delhi is a place in which I had travelled extensively, this city which has remained capital of different dynasties from Indraprastha to Shahjahanabad, from Deen Panah to Siri, and From Tughlakabad to New Delhi, it is full of historical monuments which not only work as jewel on the body of this piece of land but also gives a aesthetic sense of comfort and pride in our rich heritage which is also diverse

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