Subject: Spanish Language Test - Kevin Flores
From: Kevin Flores <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Oct 2019 15:00:40 -0400

| | Foreign Language Screening Test

Name | Kevin Flores
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | As it being my mistake I would find a solution to the problem. I'd start off by deeply apologizing to the customer for my mistake. Calming down the customer would facilitate the situation into a smoother and more manajable one. After the client is well aware the I comitted the mistake I would once again ask for his address and double check it so these event don't repeat themselves. Lastly I would try to compensate by giving him an extra of something of course that would be with the permison of my superiors. Hopefuly at that time the problem would have been resolved.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Well at a very young aged I study back in my home country which I would guess it would be kindergarden.
After that I moved to the states in which I studied in tradewinds elementary  and coral sunset. Later to graduate and move on to lyonscreek middle school.
Gladly I graduated missing my friends and went on to monarch high school I loved that school. I met all sorts of people.
After that I attended FAU but sadly didnt finish.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La diferencia entre un buen servicio a cliente y uno excelente es que el buen servicio de cliente ayuda al cliente y continua al otro mientra el excelente servicio es la persona que va la milla extra a realmente entender y solucionar la necesidades de el cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy dinamico y creativo.
Cuento con la paciensa para atender el publico
Me gusta entender a cada individuo
Poseo la iniciativa apropiada para lograr algo
Soy feliz y positivo en todas mi acciones que realizo

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Tuve la experencia de conocer diferentes paises, en cada pais logre entender un poco la cultura y sembrarlo en mi siguiente pais de destino.
En Los Estados Unidos conoci diferentes zonas y estados. En esos incluye New York, New Jersey, chicago, Florida Daytona. Pare de contar sitios turisticos en cada estado.
Fuera de Estados Unidos conoci Venezuela, su playas y mo tañas son hermosas. Pero logre conocer Valencia y Puerto la cruz.
Un poco mas adelante hacia America central fui a panama, sinceramente en ese pais no tuve tiempo de conocer la mayoria del tiempo estuve trabajando pero el casco histroico es hermoso, lleno de historia.
Viaje hacia colombia que mas que todo fue solo un paseo. Hermoso pais mas hermosa la gente.
Ecuador fue mi ultimo destino antes de llegar a Peru. Quito es hermosa con un clina un poco extremo pero realmente hermoso
Ahora me ubico en peru lima para ser exacto.

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