Subject: Weekly Report
From: Arnaud Valentin <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Felix Descamps <[email-masked]>, Tamara Marjanovic <[email-masked]>, Nikolas Su <[email-masked]>
Date: Tue, 1 Oct 2019 13:30:37 +0000

Hi All,

Apologies for not sending the report yesterday but we had some technical difficulties with loading the reports.

Here are the numbers for last week 23/9-29/9

Nothing out of the ordinary to point out. The productivity looks good and the skip rate is now much better than the previous week.

Here are also the numbers for yesterday 30/9/2019

Again everything looks good.

In terms of what is coming next, our web team is finalizing some final touches on a renewed task. I will be testing and preparing a manual as soon as the task is ready. Once everything is ready on our end we will proceed with Nikolas planning some one on one time with each agent to go through the new processes of this task.

In the meantime here are how the queues are looking:

Let me know if you have any questions

Best,
Arnaud