Subject: Re: LSM Joining Case Test - nikhil Soni
From: nikhil Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Oct 2019 02:18:12 -0400

| | LSM Joining Case Test

Name | nikhil Soni
E-mail | [email-masked]
Phone Number | (+91) 9015250890
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer is asking for the tickets and its my responsibility to provide him correct information because,

Another thing after giving all the information to customer its mandate to re check the address and name.

as per the customer service its my responsibility to ensure my customer that your concern will be resolve soon without making any fake promises and without giving him any wrong information.

As per the customer service representative i have checked all the infomation regarding tickets and i have given all the information to customer.

I have assured my customer you will get youor tickets on time as i am closely monitoring your order,

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is like when you solve all the queries of customer,
Once you make your customer happy you will definately get C sat, which is the inportant part of cusotmer service.
Provide instant solution to customer, not making any fake promises, solve customer query on timely manner is like great customer service.
good and great cusotmer service are inter connected with each other.
Help your cusotmer in polite manner, always be a good listner, first listen the concern of your cusotmer, that comes in good customer service.
After listening your customer provide him the best solution and try to solve each and every query of cusotmer.
At last if your cusotmer says i really appreciate you and your service, this is called great cusotmer service,

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