Subject: RE: Urgent - AD manager and Outlook not working
From: Krishna Prasad <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Mohammed Kulaib <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 30 Sep 2019 16:01:38 +0000

Dear Pritish,

Due to security reasons we have enabled two factor authentication for all admin users. You should keep one common mobile for the agents to get the code. Regarding AD manger, I have forwarded your email to SECOPS team for the solution.

Regards,

Krishna Prasad
System Administrator
​
Systems of Strategic Business Solutions - An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al-Khobar 34434, Saudi Arabia
D. +966-13-8534464 x11464 | F. +966-13-853-4442

 

From: Pritish Nandi <[email-masked]>
Sent: Monday, September 30, 2019 9:12 PM
To: Krishna Prasad <[email-masked]>
Cc: Mohammed Kulaib <[email-masked]>; deeksha <[email-masked]>; saurabh <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Re: Urgent - AD manager and Outlook not working

[EXTERNAL EMAIL]
Sorry forgot the attachments.

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "v kprasad" <[email-masked]<mailto:[email-masked]>>
Cc: "mkulaib" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 September, 2019 20:53:44
Subject: Urgent - AD manager and Outlook not working

Hi Krishna,

Hope you are doing great!

This is to update you that the AD Manager and Outlook 365 is not working for Livesalesman Team.

Attached is the error screenshot. Outlook is asking for 2 factor authentication and install outlook authentication app. Can you please disable the authentication for outlook as it is used by different agents in different shifts.

Looking forward for your reply.

Regards,
Pritish Nandi