Subject: Re: LSM Joining Case Test - Sumit Puri
From: Sumit Puri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Sep 2019 04:49:08 -0400

| | LSM Joining Case Test

Name | Sumit Puri
E-mail | [email-masked]
Phone Number | (91) 9999011149
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurp 4 would be the best suited option for the mentioned quiry.To support my choice below mentioned the resons:
In this case,we're providing the customer the option of chaniging the address that could be the address where he/she is travelling.
Secondly,We have informed the cutomer that he/she will get the link to track the package, which make it more convient.
Third,we have provided all the necessary information to the customer that he/she need to inform someone to sign for your delivery and link is provided to update the address as per the requirements.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As per my understanding,good customer service  is not only providing the services but help our customer in understanding the proper use and benefits of the products.
This initiative helps us in builing the trust and better relation with the customer.

On the other hand,great customer service is wherein we're not just providing the better services and product and helping our customer with thier queries ,also we're as a team open for the scope of feedback and reviews.
This initiative help us in understanding the frequent issue faced by the customer and we'll be able to eliminate the pain areas.
With this tecghnique, we 're not only inproving our relation with customer but also we will be able to improve our services and quality of our products.

One major difference between good and great customer service is our little efforts that we impliment which leaves our cusotmer feeling valued.Not only by providing the services, can leads us thier but also how we assist our customer   plays an important role.

By assisting our customer means:-
-Proper call ettiqutes
-Use of tone while communicating
-Active listening
-Proper acknowledgement
-Provide complete and accurate information
-Ask for further assistence
-Personlisation
-Share alternate methods (if available)

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