Subject: Weekly + Daily Report
From: Arnaud Valentin <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Felix Descamps <[email-masked]>, Tamara Marjanovic <[email-masked]>, Nikolas Su <[email-masked]>
Date: Tue, 24 Sep 2019 13:12:11 +0000

Hi All,

Apologies for not sending this yesterday, here is the weekly report for 16/9 to 22/9

Nisha was off for 4 days last week as she was ill. Priyanka and Dimpy also had 2 days off which explains the slightly lower productivity from these agents last week.

Nothing in particular to point out for last week. The skip rate looks better for Priyanka and the overall productivity seems to have improved for the agents.

Here is yesterday's productivity 23/9

The only thing to point out would be the skip rate.

@Ashish Dabral<mailto:[email-masked]> Can you please clarify with the agents that the skip rate for this task should be 0. Once the agents select a relationship to the event in the drop down menu, just click Save even if the agents are not cross listing with any other categories. The agents should not be skipping any tasks.

Here are how the queues are looking.

Let me know if you have any questions.

Thanks,
Arnaud