Subject: Portuguese Language Test - Artur camisole Maquina
From: Artur camisole Maquina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Sep 2019 04:54:36 -0400

Foreign Language
Screening Test

Name

Artur camisole Maquina

Whats your first
language

Portuguese

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

After realising that I entered
a wrong a dress I should ask for forgiveness,then I will inform the customer
that I entered an incorrect adress, after talking to the cuter I will call my
delivarence man to tell him and give a correct adress , then ask again the cuter
if can wait for some few minutes since the deliverance man is nearly to reach
and make a good bussing es with him and make a discount in order for the
customer not to loose hope and trust the pizza Hut,after that I will ask for
more forgiving ssh and ask his or her family to visit our pizza Hut since we
offer good quality for more makerting advatisement of our pizza.

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

Artur N.C.Maquina was born in 1983,son of
Mr Fiel Maquina and Mrs Isabel Camilo,all Angolan by nationality.

I did my education in Republic of Zambia from grade 1 to grade 11 and I
did my grade 12 in Angola just to have a Angolan school certificate since my
Zambian certificate I lost it.

I worked as a sales manager with Pep a south African shop for 2 years and
I also worked with Indian embassy as interpreter for 6 years in Luanda /
Angola.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

A
differença entre o bom e melhor apoio ao cliente:

Bom é funcionario sem mal a presentação no serviço.

Melhor apoio ao cliente é funcionario seminars mal presentaçao ou queixas no
local de trabalho qui ajuda a melhorar a qualidade no serviço

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

Tenho capacidade de ser o melhor trabalhador na area de melhor
apoiante no seeviço e gosto de competir e aprender com novos disafios com
colegas e amadurecer ainda com outras experencias da vida.

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

Eu gostei de ficar em Lusaka a
cidade capital da Republica da Zambia , e a cidade de livingstone aonde gostei
muito com as cachueras e as quedas do rio e as maravilha e a belesa qui la se
encontra,a propria cultura e as paisasem tambem me deixo muito satisfeito. Sobre
a capital da Zambia a cidade é tao limpa e uma cidade cheio de turistas de todo
mundo vindo de pontos different como turistas e bom hoteis para todos boa
alimentaçao e o povo Sao tao carinhosos qui aconselho para irei visitar sem
problema nenhum .e a cultura de la os sobas tambem ajudam em acolher os
visitante para mostrar as paisajem mas lindas e area mas divertida da
cidade.tambem em termo de segurança é muito bom nada de mal porqui a policia
esta em todos canto da cidade em termo de transport todo bem organisado dependo
de onde ques ir ha sempre trasnportes disponivel para qualquer hora.vendo na
educaçao tambem estao a densenvolver cada dia qui passa porqui vi algons vindo
da Namibia e Africa do sul sem problema nenhum.