Subject: Arabic Language Test - Hamdy Elshahat
From: Hamdy Elshahat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Sep 2019 15:20:00 -0400

Foreign Language
Screening Test

Name

Hamdy Elshahat

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First, I will apologize for the delay, second I will try to get
the correct address indirectly without letting him know I made a mistake, then I
will tell him either the order on the way or there is an accident and we have
just sent another delivery.

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

When I received a bachelor degree in management information
system in 2011with No1 graduation project, I had been working for Adminstrative
prosecution authority justice department and went through different
positions.

being responsible for judicial training center taught me lots since I had to
organize events and inform prosecutors all the needed information for attending
the training, as well as being head of analytics and query section with highly
confidential information for the government has a huge impact on me.

Also dealing with customer in some stores

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

فهم وتحديد متطلبات العميل
وما اذا كانت هناك اية مصاعب تواجهه،
وبالتالي العمل على حلها يجعل خدمة العملاء
جيدة.

اما متابعة العملاء والتاكد من راحتهم
ومساعدتهم في استغلال المنتج افضل استغلال
يجعل الخدمة ممتازة.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

1. محب
لتجربة وتعلم المزيد في جميع نواحى الحياة.

2. اجيد التعامل مع مختلف الشخصيات.

3. مهارات التواصل والقدرة على ايجاد نقاط
مشتركة والبعد عن مواضبع خلاف.

4.البحث الدائم عن التحديات

5. ابحث عن تجارب في بلدان مختلفة مما يزيد
حماسي بشكل استثنائي.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

بالرغم من عودتى
قريبا من رحلتي الى لبنان الا اننى ساتحدث عن
زيارتي لاسوان لما فيها من اختلاف وحضارة
ولما فيها من طباع سكانها المعروفين بالطيبة
والود فقد زرتها منذ حوالي ثلاث سنوات او اكثر
قليلا وانتقلت منها لمدينة الاقصر التي تحتوي
على ثلث اثار العالم واثناء الرحلة زرت معابد
عدة منها فيله وادفو ووادي الملوك، وكانت
لهذه الرحلة تاثير عميق علي شخصيتي حيث انني
امتلئت حماس وطاقة وفرحة بما رايته من فن
وعمارة وعظمة اجدادي مما يجعلنى اود الاقتداء
به.