Subject: Portuguese Language Test - Thaís Gusmão
From: Thaís Gusmão <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Sep 2019 08:42:46 -0400

| | Foreign Language Screening Test

Name | Thaís Gusmão
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would say to him we're (me and the company) sorry, we've made a mistake and written your address incorrectly. Can you please help me to correct your address? We'll delivery your order in few minutes.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm graduated in Human Resources through UNA Betim University. This University is located in Brazil, state of Minas Gerais, Betim city.

I have experience as a intern in RH and teaching Jornalism (part-time) and Portuguese (internship in India).

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A diferença está em como você atende o seu cliente e como você o faz se sentir. É necessário não apenas seguir o roteiro de ligação/e-mail/atendimento, mas ser extremamente paciente, ágil e certeiro. É necessário fazer o cliente se sentir confortável e saber como acalmá-lo para resolver a situação.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

A facilidade de lidar com pessoas.
O entendimento do pensamento brasileiro/indiano.
A flexibilidade para adaptar à novas culturas.
A aptidão por conversação.
A atenção aos detalhes e a necessidade dos clientes.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Eu viajei para Rishikesh, Dharamsala, Agra e Manali. A minha cidade favorita foi Dharamsala por ser calma e ao mesmo tempo ter muitos estrangeiros espalhados pela cidade. Apesar da similaridade com Manali, Dharamsala tem uma excelente cachoeira e eu pude ver toda a cidade em dois dias. O clima também é muito bom.

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