Subject: Weekly Report
From: Arnaud Valentin <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Tamara Marjanovic <[email-masked]>, Felix Descamps <[email-masked]>, Nikita Griffin <[email-masked]>
Date: Mon, 16 Sep 2019 13:13:40 +0000

Hi All,

Here are the numbers for last week 9/9-15/9

A couple of the agents had lower productivity earlier last week but it seems to have been rectified. The overall productivity looks good for the week. One thing to point out is Priyanka's skip rate is much higher than all other agents. Something to keep an eye on.

Our website team have worked to improve the View From Seat task. I will create a manual this week and Nikolas will train the agents towards the end of the week or early next week.

Here are how the queues are looking:

The agents will keep working on event cross list concert until we are ready with the training materials for the new View From Seat Task.

Let me know if you have any questions.

Best,
Arnaud