Subject: Portuguese Language Test - Abel Calumona
From: Abel Calumona <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Sep 2019 07:45:20 -0400

| | Foreign Language Screening Test

Name | Abel Calumona
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I'd ensure the customer to be little bit patience that soon his order will reach ,while i'm solving the issue with correct address.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Abel Calumona , from Angola
I'm 24 years old,  currently pursuing B.tech Mechanical Engineering final year students.
I have diploma in Pedagogy in which i taught portuguese languages for quite many years.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | No meu ponto de vista a diferença entre Bom e Excelente serviço consiste em trazer serviço satisfactório ao cliente no momento das negociações enquanto o serviço execelente  paralém de velar pela satisfação dos cliente preocupa-se também com a  relação após as negociaçôes.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Sou nativo da língua;
Falo englês fluentemente;
Gosto de novos desafios;
Ja trabalhei anteriormente em empresas de BPO;
Gosto de interagir-se com pessoas.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Viajei recentimente para Goa;  tive o previlégio de banhar nas praias maravilhosas que há muito so ouvia
Pude conhecer pessoas de outras nacionalidades até falar com certos residentes locais em português,
Que de certa forma emociou-me pessembora os preços eram caros mas valeu apena.

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