Subject: Portuguese Language Test - Gustavo Guarnieri Santos
From: Gustavo Guarnieri Santos <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Sep 2019 05:10:53 -0400

| | Foreign Language Screening Test

Name | Gustavo Guarnieri Santos
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would apologize. Tell him I made this mistake with the address and I would ask if that is ok to prepare a new pizza and send him right away.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a first son, much desired. I have a younger brother. As education comes from family, I was very well supplied. The academic formation was good, have always been an excellent student. Professionally I did not have many opportunities, but the ones I had were intense with lots of learning, and I would like very much to start a career in a multinational company.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | O atendimento ao cliente, quando bom, faz somente o esperado, quando ótimo, faz muito mais, deixando o cliente mais que satisfeito.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Eu procuro ser, e geralmente consigo, ser uma pessoa atenciosa, que busca compreender as necessidades dos outros e fazer o meu melhor para ajudar.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Durante a faculdade fiz muitos amigos latino americanos, dentre eles alguns argentinos. O Nicolás era certamente o mais gente boa e jogava futebol como brasileiro. Ficamos amigos bem rápido. Quando então saí de férias, peguei umas economias e fui viajar. O destino era a Argentina. Fiz um par de mochilas e parti.
Ao pousar em Buenos Aires, tinha uma janela de 5 horas até o vôo para Mendoza, quando um amigo portenho me buscou para darmos um giro pela capital nacional. Foi ótimo ver uma cidade tão rica. Voltei para o aeroporto e parti para Mendoza.
Em Mendoza fui recebido por Nicolás e seu grande amigo Martín. Logo no primeiro dia fomos ao estádio de futebol ver uma partida um tanto devagar. Depois disso foram vários dias explorando esse estado, conhecendo parques nacionais, vulcões gigantescos, muito churrasco e algumas festas.

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