Subject: Italian Language Test - Beatrice Castella
From: Beatrice Castella <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Sep 2019 04:18:23 -0400

| | Foreign Language Screening Test

Name | Beatrice Castella
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would apologise to the client explaining his order will be delivered as soon as possible and I would offer a discount and a free drink or dessert.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have attended the British school of Milan obtaining a British high school diploma. I have attended university in London obtaining a Bsc in sociology. I have mainly gathered experience in social work, sales, and tutoring.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un ottima assistenza clienti richiede capacità di ascolto attivo, velocità, organizzazione, cortesia e attenzione ai dettagli.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Sono molto paziente, gentile e cortese sia nella comunicazione scritta che telefonica. Presto attenzione ai dettagli e sono un ottima problem solver. Sono organizzata e veloce nelle operazioni di risposta al cliente inoltre ho molta pazienza quando interagisco con persone di ogni genere. Comunico in modo chiaro e succinto cercando di risolvere i problemi in modo efficace ed efficiente.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | ho Viaggiato estensivamente. Ho vissuto 4 anni a Londra dopo aver frequentato l’università. Un anno in Romania durante il mio servizio volontario Europeo e 2 anni in Messico per lavoro. Ho fatto viaggi con zaino in spalla in Europa, Centro America e Asia. L’India è il luogo che più mi ha affascinato.

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