Subject: Spanish Language Test - Gourav Anand
From: Gourav Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Sep 2019 04:44:55 -0400

| | Foreign Language Screening Test

Name | Gourav Anand
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I'm very sorry sir. It was my mistake in your order. So, I'll give a free pizza in your correct address and this order reach your home only 20 minutes. I hope you appreciate it.
Thank you.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Gourav .
I live with my parents.
There are 4 Members in my family, my father, mother, elder brother and me.

I complete my 12th from nios board and also I complete my advanced diploma from Master Mind IAS. And I also speak English language.

My professional is love photography.
And creating ideas for challenges.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

buen servicio al cliente.  escuchas atentamente su problema y le das un buen consejo y lo resuelves muy bien.

Un excelente servicio al cliente es que hablas con él de una manera muy agradable como un amigo y le preguntas problemas.  También resuelvo todos sus problemas lo mejor posible.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Has menjado a tu cliente.
Tienes pasiones a escuchar sus problemas.
Tambien tienes una bien manera de tomar.
Tambien tienes habla bien ingles con sus clientes.
Tengo passions para hablando con clientes.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Hay un pais se llama españa.España es muy famoso pais en todo el mundo. Me gusta esta pais para viajar. Quiero que ir españa con mis padres. España tiene muy bonita pallayas como ibiza y Madrid etc. Hay un jugar es muy fomoso en españa se llama futbol. Loas extranjeros de otro paises van ahi para ver partido de futbol y tambien hay un comida es muy famoso y delicioso en españa se llama pays. La gente de españa es muy bailarin. España pais es muy precious en todo el mundo y tambien españa tiene bien universidades para estudiar. Hay un universidad es muy famoso en todo en mundo de llama salamanca. Los estudiantes de otro psises van ahi para estudiar en esta universidad y Gracias.

| |