Subject: Re: LSM Joining Case Test - Sandhri Banerjei
From: Sandhri Banerjei <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Sep 2019 04:03:36 -0400

LSM Joining Case
Test

Name

Sandhri Banerjei

E-mail

[email-masked]

Phone Number

(91) 9818858164

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 1 is
the most polite and clear response to send to a customer. Though a few sentences
should be added. They are as follows:-

1. Please ensur that the address is updated correctly and at the earliest to
avoid any delay.

2. Please ensure that someone will be available to collect the tickes at the
aforesaid address.

3. Kindly ensure that your contact number is mentioned correctly in case we need
to contact you.

We hope that this answers your querry and that you have a great time at the Lady
Gaga show.

Please feel free to contact us via email or telephone if there is anything else
you require.

Thanks and Regards,

Viagogo Customre Care Team.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

The diffrence between good and great customore
service (CS) is as follows:-

* Good CS - Understand the customer's querry and provide an adiquate solution.
Here you will just about be able to satisfy your customer but you will not leave
a lasting impression on the him/her. The customer will also judge all future
interaction with the company with the same perspective.

* Great CS - Understand the customer's querry and ensure that you repeat it back
to him/her to give them the confidence that you have clearly underastood what
they want. Speak politely, in a soft tone and explain all the relevant details
as per the customer's querry. Once the customer has confirmed that they are
happy with the outcome of the discussion, ask if there is anything else that
they can be helped with. if the answer is YES then start the process again, if
it is NO then close the conversation with ''Thank you for calling and have a
nice day.'' By doing this the customer will get the feeling that he/she has delt
with a professional organisation that has customer satisfaction at the core of
the business. They will want to deal with the organisation again and again in
the future. We must always go the extra mile to keep the customer happy and hold
up the reputaion of the organisation.

You can edit this submission and view all your submissions
easily.