Subject: Re: LSM Joining Case Test - Sunaina Swami
From: Sunaina Swami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Sep 2019 04:14:52 -0400

| | LSM Joining Case Test

Name | Sunaina Swami
E-mail | [email-masked]
Phone Number | (+91) 8376881348
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Reason for selecting the Blurb 4 is as the customer is insisting the tickets to be delivered at her hotel we have asked the address of the hotel and also provided the link for traking her order details, therefore this option seesm to be the more appropriate as it is clearly answering her question with proper facts and details

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In accordance to my opnion a good customer service is when you probably listen to customer queries, complaints and try to figure it out for resolving them.

However a great customer service is when you farily deals with the customer grievances and deal with it and try to resolve it at the earliest ensuring them that action on their complaints are timely looked upon and giving them the surity that it will be resolved on time as soon as possible.

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