Subject: Japanese Language Test - Yukiko Mizuno
From: Yukiko Mizuno <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Sep 2019 05:45:21 -0400

| | Foreign Language Screening Test

Name | Yukiko Mizuno
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First, I apologize to the customer.
And then, I explain to the customer that what’s happened.
After that, I try to contact to delivery driver, and tell him about this problem and customer’s correct address.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I’m a mild and sincere person.
I have a daughter and I’m a single mother.
I was driving big truck for long time, and I quite it when my daughter’s growing.
This is the first time to try to customer service.
But I can do because I understand Japanese mind.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | お客様の要望を正確に判断し解決策を提示するのが良いサービス、それに付け加えその先起こり得る問題についてまで説明出来るのが素晴らしいサービスだと思います。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

仕事の内容をしっかり把握すること。
理解した上でしっかり説明出来ること。
お客様の立場に立って考えること。
真面目であること。
日々勉強を怠らないこと。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私は今までに30ヶ国旅をしました。そしてその中で最も好きになった国がインドであり、多くの都市を周りました。その中でも私が大好きなのはジャイサルメールです。小さな町ですが大きな砂漠を持っています。人々はとてもフレンドリーですし、いつも人で賑わうカチョリ屋のカチョリはインドで一番美味しいと私は思っています。砂丘の上に寝転がって見る星空は今でも忘れられません。私の歩いた足跡は2時間後には跡形もなく消えてしまいます。過去は消え、新しくまた足跡をつける。気持ちを新たにも出来る砂丘は素晴らしいと思いました。

| |