Subject: Re: German Language Test - Swati Taluka
From: HR Livesalesman <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: saurabh <[email-masked]>, Ashish Dabral <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 9 Sep 2019 01:29:50 -0700 (MST)

Hi, 

This test was rejected internally. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Swati Taluka" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Saturday, 7 September, 2019 16:37:03 
Subject: German Language Test - Swati Taluka 

		Foreign Language Screening Test 	Name 	Swati Taluka 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly, I would apologize the customer for the delay and ask the customer to be little more patient about the order. I will try to offer some goodies to customer if I am allowed to do so for the delays in order. Meanwhile, I will in back end try to prioritize his order so that the delay does not exceed any more. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Swati Taluka and I am a 31 year old married women with German Language Expertise. I have a three year old son. I am graduate as well as I have completed b2.2 level from Max Mueller Bhawan. I have total 9 years of working experience in different sectors like teaching, survey filling, customer service, verification etc, which has increased my knowledge of Language and helps me to perform better while I am on job. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Good Kundendienst befasst, dass der Kunde zufrieden sei. Aber Great Kundendienst beduetet, dass der Kunde immer wieder uns vorgenommen werden sein. Der Kunde will immer unsere Serivce benutzen und er schlägt die Anderen auch auf unsere Service vor. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich bin: 
1. Geduldig 
2. Ich höre zu 
3. Ich habe Erfahrung. 
4. Ich bin höflich 
5. Ich geniesse meine Zeit am Arbeit 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Letztes Jahr bin ich mit meiner Familie nach Goa gefahren, anlässlich des zweiten Geburtstags meines Sohnes. Wir waren zusammen 6 Leute mit meinen Schwiegereltern und meine Mutter. Sie alle haben zum ersten Mal im Flughafen gesessen und sie haben viel neues Erfahrungen gehabt. Wir sind an den Strand gegangen. Am Strand hat mein Sohn viel spass gehabt, dass er heute auch jeden Abends nach Goa fährt als sein Spiel und nimmt viele Leute mit. Auch hat er sehr leckeres Fisch gegesen, das er noch nicht vergessen ist. Am liebsten hat er der Strand und Swimmingpool gespannt. Wir haben ein sehr schoenes Zeit mit einander geführt.