Subject: Fwd: Transcript of 05 Sep 2019 21:01:00. Operator: Kae. Visitor: Client
From: Charles Neville - JayWay Travel <[email-masked]>
To: manager <[email-masked]>
Date: Sat, 7 Sep 2019 21:11:35 +0200

Please can you train your operators that the Ref value is important to us to know for marketing tracking purposes?

I’ve added a note to that effect on the livechat form

What we want to know is a) that value and b) the page the user was on when they started the chat.

in the absence of the ref value use the built-in Referrer that livechat supplies.

Thank you.

> Begin forwarded message:
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> From: "'LiveChat' via Sales Forms" <[email-masked]>
> Subject: Transcript of 05 Sep 2019 21:01:00. Operator: Kae. Visitor: Client
> Date: 5 September 2019 at 21:09:41 CEST
> To: [email-masked]
> Reply-To: [email-masked]
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> Chat transcript
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> ref https://jaywaytravel.com/tour/italy/?ti=CI&gclid=Cj0KCQjw5MLrBRClARIsAPG0WGyXX6M74BGwEt2MhcWUoMpL7Nv2rxXIKWaN05hEhIC_126kaDM4t8UaAtx9EALw_wcB
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>  	Kae	Thu, 09/05/19 07:01:00 pm UTC	
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> Hello, Can I help you plan your upcoming vacation?
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>  	Client	07:01:00 pm	
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> Looking into a trip to Italy approx 14 days next year
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>  	Kae	07:01:18 pm	
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> Hi there
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>  	Client	07:01:28 pm	
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> Hello
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>  	Kae	07:01:30 pm	
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> Sure. We can arrange a customize tour based on your preference, budgets and requirement
> How many members would there be in the travel group? Please specify if there are children traveling with you.
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>  	Client	07:01:54 pm	
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> 2 adults
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>  	Kae	07:02:52 pm	
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> Do you also know when you would want to leave?Which month next year?
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>  	Client	07:03:12 pm	
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> either Sept or Oct
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>  	Kae	07:04:29 pm	
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> Do you already have some cities in mind where you want to visit?
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>  	Client	07:04:58 pm	
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> yes- venice-florence-rome and amafi coast
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>  	Kae	07:05:45 pm	
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> Finally, What kind of activities do you like to do on vacation?
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>  	Client	07:06:24 pm	
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> sightseeing mostly
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>  	Kae	07:07:10 pm	
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> I can have an expert vacation planner get in touch with you with some options. May I know your name, email and phone number that we can reach you at?
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>  	Client	07:07:41 pm	
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> Janice Sherman - [email-masked]
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>  	Kae	07:08:19 pm	
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> Do you have alternate phone #?
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>  	Client	07:08:35 pm	
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> 609-381-2706
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>  	Kae	07:08:55 pm	
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> Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible.
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>  	Client	07:09:34 pm	
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> Client archived the chat
> 07:09:41 pm	
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> Duration: 8m 41s
> Chat started on: https://jaywaytravel.com/itineraries <https://jaywaytravel.com/itineraries>
> Referrer: https://jaywaytravel.com/italy/amalfi-coast <https://jaywaytravel.com/italy/amalfi-coast>
> Visitor geolocation: Cape Coral, Florida, United States / 98.208.163.13
>  <http://twitter.com/LiveChat>		 <http://facebook.com/LiveChat>	
> E-mail from LiveChat <https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&utm_medium=email&utm_campaign=jaywaytravel.com>	
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