Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, Anush Saxena <[email-masked]>, " Bharat Sharma" <[email-masked]>, Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 6 Sep 2019 07:20:13 -0700 (MST)

Hi All, 

Please find below SSBS audits for 5th and 6th Sept 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57274 	Apoorv 	9/5/2019 16:34 	9/5/2019 16:35 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
57275 	Apoorv 	9/5/2019 16:42 	9/5/2019 16:42 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
57276 	Apoorv 	9/5/2019 16:58 	9/5/2019 16:58 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
57277 	Bharat 	9/5/2019 16:59 	9/5/2019 17:24 	0:25:00 	Yes 	Yes 	NA 	Other 	Waiting 
57278 	Bharat 	9/5/2019 17:16 	9/5/2019 17:18 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
57279 	Bharat 	9/5/2019 18:40 	9/5/2019 18:44 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
57280 	AJ 	9/5/2019 23:59 	9/6/2019 0:05 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
57281 	AJ 	9/6/2019 0:04 	9/6/2019 0:08 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi