Subject: Transcript of 06 Sep 2019 15:54:58. Operator: Bryan. Visitor: Jessica Erjavec
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 6 Sep 2019 10:00:29 -0400

Chat transcript

	
		
			Name: Jessica Erjavec
		
			E-mail (optional): [email-masked]

	Bryan Fri, 09/06/19 01:54:58 pm UTC
	
		Hello! How may I help you?

	Jessica Erjavec 01:55:01 pm
	
		Hello!

	Bryan 01:55:10 pm
	
		Hello!
	
		How may I assist you today?

	Jessica Erjavec 01:56:27 pm
	
		I am unable to get an updated version of my itinerary because they had to shut down our emails due to a hacker. I had tried to contact my travel agent before and just to let her know to switch to a different email. However, I understand now that I can not access that email on my phone- it is a work email. Could I change that email to a different one so that I can have an updated itinerary and payment log?

	Bryan 01:56:33 pm
	
		well, I deeply apologized for this trouble Jessica!

	Jessica Erjavec 01:56:33 pm
	
		[email-masked]

	Bryan 01:57:06 pm
	
		Sure I will pass this message to our Travel team so that they will be able to help you out better on this issue.

	Jessica Erjavec 01:57:16 pm
	
		Thank you :) I am a little stressed since we are getting so close to trip ;/
	
		Perfect! thank you so much!

	Bryan 01:57:24 pm
	
		Could you please also provide your contact number?
	
		Thank you so much Jessica for sharing your concern.

	Jessica Erjavec 01:58:01 pm
	
		I tried calling Antonija this morning, but she said she was with a client. That is perfectly fine to talk later I just wanted to let her know an update on the situation
	
		720-737-6585

	Bryan 01:58:27 pm
	
		Well, This will not be a big problem I will surely pass this message to our travel team.
	
		Thank you so much for sharing your time here!

	Jessica Erjavec 01:58:48 pm
	
		Perfect! Thank you Brian
	
		Bryan

	Bryan 01:58:58 pm
	
		We really appreciate your understanding.
	
		Thank you! and have a great day ahead!

	Jessica Erjavec 01:59:17 pm
	
		You as well :)

	Bryan 02:00:18 pm
	
		Thank you Jessica!

	System 02:00:27 pm
	
		Bryan archived the chat

	5m 29s

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