Subject: Re: LSM Joining Case Test - Imran khan
From: Imran khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Sep 2019 05:10:50 -0400

| | LSM Joining Case Test

Name | Imran khan
E-mail | [email-masked]
Phone Number | (91) 9005836623
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | We need to talk to customer regarding the issue why she/ he want to do that. As a customer representative , First of all we need to confirmation from the customer side .after that we need to verify each and everything relavant to customer information like when she/he was placed the order  Such as their Full name ,email address ,shipping Address as well as about the payment related queries. cause might be someone who is using his/her personal identity for own benefits, so I belive that would be the some good additional point, we will need to do for this conditions. So That why I like to go with blurb4.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is like as they only believe on resolve the queries but the thing is that they did not want to know about the issue, What happened with customer. While A great customer service mean that we need to talk with the customers like they are our   family member with respect and manner.
great customer service mean they will always  want to know about the issue related to the customers end why she/he is not happy with our product or something like that.
That could be huge difference in between good customer service and great one.

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