Subject: Italian Language Test - Massimo Gorla
From: Massimo Gorla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Sep 2019 05:15:57 -0400

| | Foreign Language Screening Test

Name | Massimo Gorla
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this kind of situation, frist  I would have a brief check with my responsable colleague, where we could find the perfect way to answer to the customer. Then, I will bring back the telephone and, being accomodating, answer what’s goes wrong with his order.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I’m a fresh graduate student from a masters degree in Philosophy of the contemporary world at the Vita-Salute San Raffale University. I believe that I’m a advice and responsable person.
I have been done an internship in an editor loro and publishing company, in which I have developed my strong interest in the life of the language, in its different forms and in its activity in shaped the world

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Credo che il tatto distintivo che corre tra un buono e un cattivo addetto al servizio clienti, la faccia la diversa consapevolezza e comprensione delle linee Giuda e dei principi dell’azi Per la quale è stato assunto
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Sono responsabile e paziente, capisco facilmente le indicazioni che mi vengono date da seguire sul posto di lavoro e ho una forte capacità di adattabilità.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Nel corso della mi vita ho visitato le grandi città della cultura europea, tra cui Londra, Parigi, Lisbona, Istanbul, Monaco e Amsterdam. Ho avuto modo di conosce anche la cultura africana, sono stato
In Tunisia e in Marocco.

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