Subject: Japanese Language Test - Desiree Tinosan
From: Desiree Tinosan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Sep 2019 07:14:06 -0400

| | Foreign Language Screening Test

Name | Desiree Tinosan
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hi Mam/Sir!Im am very sorry to hear that.  As for checking i made a mistake i entered a incorrect address.Sorry for the incovienient. I will repeat your address again. Kindly tell me if its correct Mam/Sir.  Can i continue again to deliver for the right address? Sorry again for the mistake.Hope to hear you again!

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Desiree T. Tinosan. I am 33 years old,single. I am a High School graduate. I graduated at Rizal High School Santolan.
Im am a freelance Tour Coordinator and lnterpreter as well. Im been doing this for almost 10 years. I took an exam of jlpt but the result will he on October. I learn japanese by self studying and because of my passionate and being a fast learner and also with the help of my client in different City of Japan.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Sugureta kokyaku sabisu wa, kokyaku no nizu ni kokakumanzoku do o ataete ori, subete no shitsumon ni teinei ni kotaemasu.

Subarashi kokyaku sabisu wa totemo okyasan ureshi desu.Hitsuyonamono ni manzoku shite iru tame,hijo ni manzoku shite imasu.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Watashi ni totte, watashi wa sono position no tadashi koho sha desu. Hayai gakushu sha desu. Kokoro o hiraki, watashi no keiken no tame ni soreha ichi no tame no okina yoin ni narimasu. Watashi wa jibun no noryoku o chosa shi, anata no kaisha to kyōyu shitaidesu. Watashi wa Anata no kaisha de  manabu koto mo shiawase desu.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Watashi no shigoto to kokyaku no shinrai no tame ni, watashi wa kono basho ni itta koto ga arimasu.Cebu,Bohol,Boracay,Baguio,Bacolod,Ilo-ilo,Puerto Galera,Laguna,Bulacan,Batangas,Subic Olongapo,Taiwan. Tanoshi katta desu!

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