Subject: Japanese Language Test - Aldrin Patrimonio
From: Aldrin Patrimonio <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Sep 2019 08:09:04 -0400

| | Foreign Language Screening Test

Name | Aldrin Patrimonio
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | If I was working in pizza hut as phone order executive and I already informed the customer that the order will be delivered after 30 minutes but found out that made I made a mistake in the address. First I will get back to the customer and saying thank you for staying with me on the line. I will apologize to the customer and I will tell him that I made a mistake putting the address for the causing the order to be delayed. The customer might be frustrated about it  but we need to be honest to our customers and admit our mistakes. After that I can provide resolution to my customer if they still want the order to be delivered to the correct address or just cancel it. If the customer still want order, I will go ahead and request to delivered the order to the correct address. If not,  as a phone order executive I will take full responsibility of the said order since it was my mistake.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm a very hardworking person and willing to learn new things. I am motivated and a team player. I'm undergraduate student taking Bachelor of Science in Radiologic Technologist. My previous works are, a customer service representative in Amazon for 1 year. I also work as a seller support representative for almost 2 years in Amazon. I went to Japan to work as a laundry man trainee for a year.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | For me the good customer service is providing the resolution to the concerns of the customer by the stating the only things that we can do. While the great customer is service is your willingness to help the customer and giving not just good but the best solution to the concern of the customer. That is my opinion about the good and great customer service
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I think I am the right person for customer service job because I have experienced working as a customer service representative. I'm a hardworking person and willing to undergo different kinds of training. I can maintain my good attitude at all times. I like working in a customer service job because I like helping customer about the their concerns and it's my passion. I can also handle stress which is very common in this kind of job.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I really love traveling because for me it's food for my body and soul. I've been to different places outside and inside the country. Beaches is one of my favorite places to go to, I've been to different beaches in my province which is in Cebu. The smell of sea breeze, deep blue water, sunrise, sunsets and salt in my skin give's me inner happiness and calmness. Traveling will also help you to get closer with your friends or family. I also experienced traveling outside the country while working and exploring different culture. While outside the country I visited different museums, theme park and tourist spots. The most  important thing that I learned traveling outside the country are to respect the different culture, beliefs and colors. I've been to Jeju island in South Korea it was a small but a modern island. I get know as well the history of the island by visiting museums and different places. I also explored the cities of Japan like Osaka, Kyoto and Okayama. The most fascinating things about Japan are the cleanliness, respect and the discipline of the people. If you are planning to visit Japan don't miss to visit the Universal Studios, this amusement is full of different rides and attraction. The service of personnel are superb. The last but the least are the Tokyo Disneyland and Disney Sea everything is magical in these places. You can see different attractions, Disney characters and lots of rides. For me Disneyland is one of the happiest place on earth no matter how old you are and it will bring back your childhood memories. Never stop exploring and keep on traveling.

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