Subject: Japanese Language Test - Johnno Formento
From: Johnno Formento <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Sep 2019 04:31:30 -0400

| | Foreign Language Screening Test

Name | Johnno Formento
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Im very sorry mam, i entered your address incorrect, sorry for the wait and inconvenient. I’ll made other arrangement for your mam, kindly wait for a moment mam. Sorry mam it would not happen again mam. Thank you for your understanding.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi, my name Is Johnno M. Formento im 26 years old, i live in Batangas city, im single.
Graduated in Philippines state College in Aeronautics located in pasay city, as Bachelor of Science in Aeronautical Engineering. I worked in Hitachi ltd. Works in Japan for three yeas as tenhical inter trainee, l finished my training there, while im in Japan i took Jlpt and i passed N3 level japannese language.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service leave no impact to the customer but the great customer service not just leave impact but also smile and assurance to the customer.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I think im the right candidate for customer service job, Because i can connect to people(customer), put myself on customer shoes as we talk, understand every concere of the customer, deal with honor and kindness at all times and serve for my company the best that i can do..
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I worked in japan for three years, i travelled alot, one of my most memorable moment is when i climbed the mt.fuji at first im so nervous and exicited also, me and my friend are first timer on the time we dont know what to do that time, but were pinoy so “laban lang” we start to climb around 8pm it was so dark and cold, and around 5am we reach the top it was hard and exhausting but when we see the view on the top is so beauifull and all the tiredness is gone. The next is when i go to osaka japan, and go to USJ im a fan of extreme ride but the ride there is to breath taking.. and all the experience happened there is so memorable.

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