Subject: Japanese Language Test - Jeson Hinoyog
From: Jeson Hinoyog <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Sep 2019 03:48:41 -0400

| | Foreign Language Screening Test

Name | Jeson Hinoyog
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | As proper customer service i must be relax and don’t be panic asked and tell the caller that you will going to check the costumers order and when i think that i have mistakenly entered different addresses asked apology as human being maybe the caller might not be angry but a little upset due to some trouble that have happen and tell the costumer that this issue don’t usually happens and the pizza will be deliver as soon as possible next is i will going to call the delivery man to send the pizza to the address that i have entered and lastly as a person that made a mistakes i will going give back the money and charge the amount pay on my account or i will going go give the costumers a coupon so that he can use it to next transaction that he will in the company that I'm working in or i will going to give  a little discount and lastly i will going to report to managers or in my superiors that i have made a mistake and as for me i i will assure that that I will not make another mistake that can make trouble  to the costumers as well as the company i will receive another call before entering it i have to double check the transaction to avoid any troubles
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have graduated in manolo forich central elementary school during my elementary days and also I graduated in manolo fortich national high school and when I entered college I studied in northern bukidnon community college and as these moments it was called northern bukidnon state college i take up BSSD  BACHELOR OF SCIENCE IN SECONDARY EDUCATION major in English during my second year at college I realized that BSSD is not really my fashion so i shift to another course takin BSBA. Major in marketing and during the mid year of my college days i stopped and decided to study japanese language in brgy.punta calamaba laguna i i take the N5 and N4 in Phillipine Nippon technical College or known as PNTC  a establishment that teach teenagers to send in japan as trainee depending on their designates skills and also the PNTC  guides us to take the Japanese language proficiency test (JLPT)because as of that year I passed the JLPT N4 and continued in japan even though i have graduated in PNTC i still continue to study japanese language and as of now i am bringing the certificate of N3 level
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | as a proud costumer service in a simple mindset you already know what’s the difference between good and great  customer service .the good costumer service will only think upon the status of the caller or the happiness  that they can give in where in fact the great costumer service will think upon the happiness and also the things that they can offer to the costumers.great costumer service will treat the costumer as their family and we all know that family for us is a treasure so if the great costumer service can offer assurance to the costumers as a result the costumer will offer loyalty

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Im not in the right positions to say these but
I am hardworking person
I am a person that will look upon the gratitude that the company have given to me
I am a person that has the ability of the word i won’t give up
I am a person that can accept criticism
And lastly i am applying not for my self but for the good of the company and the costumer
And i want to enhance my japanese skills more   At the same time i can be able to help japanese citizens to speak fluently in English if i have givens a chance

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | As a person livings in manolo fortich bukidnon lots of places that i have been first is that in dahilayan adventure park located in dahilayan manolo fortich bukidnon it was owned by Mr.Jess paras if you visit in dahilayan we can ride the longest zip line in whole Asia you and  if you’re family is a horse lover you can tide or touch the horse their next is campu juan located in Sto.Manolo Fortich Bukidnon where un you can ride a cabled bicycle up in the air you can breathe a fresh air next is the Yette located in Shizuoka shi japan at the top of the Mount Fuji in yette you can slide play as a child use your skate board and also you can you can use a cabled car in their  honestly its my first time seeing snow so i take the opportunity to touch it and play with it for the first time it was an amazing experience in yette next is I climb the mount fuji according to the citizens in japan if you can climb to the peak of the mountain a great  fortune will wait for you though I’m not a climber i also grab the chance to climb up there but before you will do that you must have to mentally and physically prepared it took me almost 7hours climbing to the top .when i got their it was really true that a great fortune will await  you we can find a temple there so we can pray for the guidance and safety and also you can wish a luck in that temple though its not that so simple to climb I'm so thankful that i made it it resembles to my self that no matter how hard the problems that i May encounter in future i will stand strong and ho step forward and never lose hope next is in akihabara as we all know that akihabahara is very populated area to the fact the people in that place are might not sleep night until  dawn in akihabara you can find lots of gadgets that is cheaper than you expected take note that japan won’t sell fake goods so it means that all the things that you can find in there are original you can also find good restaurants if you want takoyaki ,ramen,etc.., you can find it there and if you want to go home via train or bus then you can because transits in their is time time always available so you won’t worry if you want to go home just make sure that you’ve already familiarize a route of the buses and the trains their next is that I've been to the japans Statue of Liberty where in you can take pictures in it and also the very well known  gandam in japan I'm so amazed by it because of big it was i even take a picture of it in my phone .during summertime I'm with my friend in japan beach though its not that beautiful enough but the moment that you’re with your friends the bonding ,laughters thats the best part for me .the other one is port in japan japan port is no nice to be visit in you can see nice landscapes,can breath a fresh air and quite area for couples as a young adult leaving and working in japan for tree years a realized one thing japanese people are conservative they don’t mingle with people much even at work their focusing on smartphones but in terms of work they are superb

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