Subject: Daily Report 30th Aug
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Sat, 31 Aug 2019 03:34:17 -0700 (MST)

Hi Ma'am, 

Please find the Daily report for LMI and HFL. PFB the abandoned calls. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Total 	Wait Time for Abandoned 	Time 	Remarks 
Lesmills 	30-Aug 	2 	1 		3 	00:00:55,00:00:00,0:00:25 	10:48,16:12,17:02 	In first call, shakeel was on HFL call. I asked him why he did not pick up the lesmills call as per him he did not get any call. Call back not done. 2nd call abandoned in IVR. 3rd call is RU call. Call back done 
	Total 	2 	1 	0 	7 			

Regards, 
Ashish Dabral