Subject: Transcript of 30 Aug 2019 18:42:03. Operator: Kae. Visitor: Client
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 30 Aug 2019 13:05:23 -0400

Chat transcript

	

	Client Fri, 08/30/19 04:42:03 pm UTC
	
		We need to make a payment of $148.00 today for our trip to the Baltic nations which begins for Beth Bullard and me on September 2.  I would like to use the Mastercard to make this payment.

	Kae 04:42:03 pm
	
		Hello, Can I help you plan your upcoming vacation?
	
		Hi there

	Client 04:42:57 pm
	
		Hello!  Thanks for your assistance.

	Kae 04:43:15 pm
	
		Yes we accept mastercard
	
		You can make payment using master card

	Client 04:43:55 pm
	
		Great. Please check our account, and let me know the exact balance owed, and I will share our cc number with you.

	Kae 04:44:12 pm
	
		Unfortunately we are only a frontliner customer support.
	
		We dont have such information
	
		However may i ask if you talked to our travel expert already?

	Client 04:45:10 pm
	
		We have done so only online, and I don't see an obvious link on the JayWay page to take me to my personal account. But I can call the 800# instead.

	Kae 04:46:15 pm
	
		Yes please do call them instead or please provide details then i could escalate
	
		Are we connected?
	
		It appears that you may be otherwise occupied, so I do need to bring this Chat to an end. However, if you have any further questions, please do not hesitate to return to Chat.

	System 05:05:22 pm
	
		Kae archived the chat

	23m 19s

Chat has been opened from website: https://jaywaytravel.com/

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Visitor geolocation: Carlisle, Pennsylvania, United States / 206.251.13.47

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