Subject: Daily Report 29th Aug
From: Ashish Dabral <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Fri, 30 Aug 2019 05:06:42 -0700 (MST)

Hi Ma'am, 

Please find the Daily report for LMI and HFL. PFB the abandoned calls. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Total 	Wait Time for Abandoned 	Time 	Remarks 
HFL 	29-Aug 	1 		4 	5 	00:00:04,00:00:45,00:00:45,00:00:45,00:00:45 	21:23,1:39,1:41,1:42,1:45 	First call abandoned within 4 second, call back not done. Rest calls abandoned in night shift. AJ and Shakeel both was on call, call back done 
Lesmills 	29-Aug 	2 			2 	00:00:00,00:00:00 	21:21,21:21 	Both calls abandoned in IVR 
	Total 	3 	0 	4 	7 			

Regards, 
Ashish Dabral