Subject: Daily Report 26th August
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Tue, 27 Aug 2019 08:16:35 -0700 (MST)

Hi Ma'am, 

Please find the Daily report for LMI and HFL. PFB the abandoned calls. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Total 	Wait Time for Abandoned 	Time 	Remarks 
HFL 	24-Aug 			2 	2 	00:45,00:05 	22:12,23:43 	During first call, Shakeel was on call Kae was available. Call back in not possible as the call was from anonymous number. Second call abandoned within 5 sec 
HFL 	25-Aug 			1 	1 	00:00:03 	01:18 	Call got abandoned within 3 second. call back not done 
HFL 	26-Aug 	1 		1 	2 	00:00:15,00:00:01 	21:20 	Pritish was on call, Arif was available. Second call got abandoned within 1 second. Call back not done, they both call were from same number 
Lesmills 	24-Aug 	2 	1 		3 	00:01:00 ,00:12:00, 00:01:00 	8:53,14:11,14:25 	All JP calls. Call back done 
	Total 	3 	1 	4 	8 			

Regards, 
Ashish Dabral