Subject: French Language Test - kamgwe Guylaine
From: kamgwe Guylaine <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Aug 2019 07:21:17 -0400

| | Foreign Language Screening Test

Name | kamgwe Guylaine
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

inform the customer that we apoligise about the issue, we faced problem with the delivery. we would like to confirm once again the customer adress in order to make the delivery fast.
we will ask also to the customer to wait just a few minutes longer for us to arranged the problem. So once more we are sorry for that.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

- Martin Luther Kind Primary School ( 8years primary classes) , 1994-2002
- school of technical koumassi-Cameroon ( 12 years higher secondary), 2002-2014
- Sharda University ( Under Graduate, MBA in HRM and Marketing), 2015-2019

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

sur le plan conceptuel, la principale difference entre <<bon>> service client et <<excellent>> service client reside dans le fait que,
dans le premier cas,vous ne faites probablement que satisfaire vos clients;
tandis que dans le second cas, vous ne les gardez pas seulement satisfaits, mais vous les gardez egalement fidele.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

je suis une personne tres eloquante, dynamique, travailleuse et qui s'adapte a toutes situations de la vie.
je sais convraincre et je suis une personne de tres ponctuelle dans la vie. d'ou grace a tout mon profil et mes caracteristiques je pense etre la personne approprier pour ce poste et je serais a la hauteur des attentes des clients.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | j'ai eu a visite un endroit touristique du cameroun qui est le centre climatique de Dschang et dans ce lieu nous y trouvons tout sortes d'Articles D'arts et de culture, etc.. et j'ai eu aussi a visiter la region du grand Nord du Cameroun.

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