Subject: Re: LSM Joining Case Test - Lakshay Khunger
From: Lakshay Khunger <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Aug 2019 02:59:18 -0400

| | LSM Joining Case Test

Name | Lakshay Khunger
E-mail | [email-masked]
Phone Number | (91) 7290893040
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 suits the concern because every detail is covered in it like the address, phone number, the tracking number. Moreover the representative is asking about the details if there are changes in it.
The representative could also call the customer so as to assure the customer about his purchase and also to satisfy the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing details which are already available whereas great can be regarded as to deeply look in to the concern and provide the best outcome.
Good can be the way in which customer does not provide any feedback whereas great customer service will always end with a positive feedback.

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