Subject: Daily Report 23rd August
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Sat, 24 Aug 2019 03:54:39 -0700 (MST)

Hi Ma'am, 

Please find the Daily report for LMI and HFL. PFB the abandoned calls. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Total 	Wait Time for Abandoned 	Time 	Remarks 
HFL 	22-Aug 	12 		3 	15 	1:30,1:30,1:30,3:45,3:45, 00:46 ,3:45, 00:05 	17:53,17:54,17:58,20:38,20:39,20:41,20:44,21:16,21:34,21:35,21:37,21:38,3:40,3:43,3:46 	In first 3 calls Pritish was on call(Call back not done).Next five call Pritish was on break and Arif was available,call back done only for one number. Next five call Pritish was on call Arif was available(call back not done). In Last three calls AJ and Shakeel both was on call,call back not done 
HFL 	23-Aug 		1 		1 	00:03:30 	08:04 	Shakeel was available, customer called back again and spoke to Shakeel 
Lesmills 	24-Aug 	3 		2 	5 	00:35,00:35,00:35,00:02,00:00 	15:30,15:37,15:44,23:17,6:40 	First 3 JP calls. Call back done but customer did not pick up, left VM. Second last call got abandoned within 2 second. AJ did call back but not able to talk to Customer. Last call got abandoned in IVR. Call back done by Shakeel 
	Total 	15 	1 	5 	21 			

Regards, 
Ashish Dabral