Subject: Change in Policy
From: Ashish Dabral <[email-masked]>
To: india <[email-masked]>
Cc: saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Fri, 23 Aug 2019 05:06:53 -0700 (MST)

Dear All, 

we have noticed a growing trend of indiscipline, where agents are working fewer hours, coming late, leaving early etc. 

Moving forward please note that we will be very strictly observing the following policy. To be considered a full day shift, you must be work a minimum of 8 hours, excluding breaks. Everyone must take the mandated breaks. If an employee claims that they worked straight 8 hours, without breaks, and requests that shift be considered full, such requests would be automatically denied. 

For contingencies, exceptions can be made at the sole discretion of the management where the working hours are short by upto a maximum of 30 minutes in rare cases. 

Additionally the existing policies on late comings/early goings would stay in force. 

Regards, 
Ashish Dabral