Subject: Re: LSM Joining Case Test - shilpa kabdal
From: shilpa kabdal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Aug 2019 08:35:28 -0400

| | LSM Joining Case Test

Name | shilpa kabdal
E-mail | [email-masked]
Phone Number | (91) 9639781824
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

i will select blurb 4 as :

If there is Any change in delivery address it must be updated in time.

In case we have to contact the phone number must be correct and working.

Email detail must be accurate so that you can track your delivery  tracking number.

someone must be available to sign and receive delivery.

updation of every detail if there is any change regarding delivery of ticket.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is  when the problem  of the customer is cured as its great when problem is cured and customer is happy with the service provided by you .

Customer service is great when the  two way communication is perfect .

Customer satisfaction is the main motive and if customer is satisified with your service and  gave a good feed back it great .

Rather then only focusing on solving problem , Timely cure to the problem is most important to please the customer .

customer satisfaction is the vatial factor in customer service and communication process  play most important role to fluent in conversation is very important to have great customer service.

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