Subject: Re: Daily Report 18th August
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Arjun LSM AJ <[email-masked]>
Date: Mon, 19 Aug 2019 15:09:43 +0000

Hi AJ,

A Japanese call was abandoned on 18th morning and there was no call back arranged. Did you reach out to anyone to see what should be done if Japanese agent wasn’t available?
 What happened here? I see no email either about it. We talked about missed and abandoned calls just the other day so why is this continuing?

If the language agent is not available, you should immediately call me or saurabh to check what to do. We cant leave these unattended like this

Regards,
Deeksha

Sent from my iPhone

On 19 Aug 2019, at 16:39, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:

Hi Ma'am,

Please find the Daily report for LMI and HFL. PFB the abandoned calls.

Process Date    Afternoon Shift Morning Shift   Night Shift     Total   Wait Time for Abandoned Time    Time
HFL     17-Aug                  10      10      00:02:15,00:02:15,00:02:15,00:02:15,00:01:22,00:01:30,00:01:30,00:01:27,00:01:30        3:03,3:04,3:05,3:09,3:11,3:12,22:00,22:02,22:03 In first six calls Kae was on call and AJ was not on his workstation, AJ was available. Howeverm Customer called back and spoke to Cs
LMI     17-Aug  1                       1       00:02:10        13:05   JP Call, Called back but customer did not pick up
LMI     18-Aug                  1       1       00:02:10        05:47   JP Call,Call back not done

Regards,
Ashish Dabral
<Daily Report.xlsx>