Subject: Re: LSM Joining Case Test - AAYUSH SIROTHIA
From: AAYUSH SIROTHIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Aug 2019 08:12:41 -0400

| | LSM Joining Case Test

Name | AAYUSH SIROTHIA
E-mail | [email-masked]
Phone Number | (+91) 9301058264
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

1. Customer satisfaction would be first priority.
2. This is customer centricity.
3. Because, we don't want to loose out customer that's why sometimes it's compulsory to have an alternatives, if there is any changes in plan.
4. Out motive is to deliver out serives at right point of time at right place.
5. To make sure customer's flexibility.
6. More options which I would like to add ons:
a. Customer phone number.
b. Assist to download an app, so that it would be easy to trace an order.
7. We can also provide e-ticket through mail ID.
8. We can also provide feedback option, so that we can enhance our services to provide an exceptional delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer servies and great customer services both are similiar to each other however there will be certain differences which are as stated under:
1. Under, good customer services we should directly engaged with them to satisfy their needs and demands whereas, under great services we used to take regular follow ups.
2. In good services we normally hire third party to deal customers issues whereas, under great services we ourselevs involves in such a matter so that we can directly understand the customer's taste and preferences as per changes of an environment.

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