Subject: Reports
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 19 Aug 2019 11:56:18 +0000

Reporting

Service

Service Level

Performance
Standards

Daily Report

  *   No. of Inbound Calls
  *   No. of Missed Calls
  *   No. of Open Tickets
  *   No. of Callbacks
  *   Length of Phone Calls
  *   Length of wait time
  *   Location (local / country)

T + 1

Weekly Report

  *   No. of Inbound Calls
  *   No. of Missed Calls
  *   No. of Open Tickets
  *   No. of Callbacks
  *   Length of Phone Calls
  *   Wait time (on hold)
  *   Location
  *   Action steps, follow ups (if required)
  *   Findings of each call
  *   English Transcript
  *   Chinese Transcript

  *   T + 7

Monthly Report

  *   No. of Inbound Calls
  *   No. of Missed Calls
  *   No. of Open Tickets
  *   No. of Callbacks
  *   Length of Phone Calls
  *   Locations

  *   T + 30/31

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203