Subject: Daily Report 18th August
From: Ashish Dabral <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 19 Aug 2019 04:08:51 -0700 (MST)

Hi Ma'am, 

Please find the Daily report for LMI and HFL. PFB the abandoned calls. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Total 	Wait Time for Abandoned 	Time 	Time 
HFL 	17-Aug 			10 	10 	00:02:15,00:02:15,00:02:15,00:02:15,00:01:22,00:01:30,00:01:30,00:01:27,00:01:30 	3:03,3:04,3:05,3:09,3:11,3:12,22:00,22:02,22:03 	In first six calls Kae was on call and AJ was not on his workstation, AJ was available. Howeverm Customer called back and spoke to Cs 
LMI 	17-Aug 	1 			1 	00:02:10 	13:05 	JP Call, Called back but customer did not pick up 
LMI 	18-Aug 			1 	1 	00:02:10 	05:47 	JP Call,Call back not done 

Regards, 
Ashish Dabral