Subject: Re: LSM Joining Case Test - Mridu Bhatnagar
From: Mridu Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Aug 2019 06:54:24 -0400

| | LSM Joining Case Test

Name | Mridu Bhatnagar
E-mail | [email-masked]
Phone Number | (91) 7007342418
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This blurb answers the exact question asked by the customer as she is travelling for the concert but have mentioned her residential address for the delivery of tickets(as inferred from the query), so this blurb gives her details as to how she can amend the address where she could receive the tickets.
Amendments to the blurb are as under:

You can expect to recieve the tickets, including e-tickets in a week leading upto the event, as the event organizers typically issue tickets very close to the event date.
If you purchased Instant Download e-tickets, they will be available to print almost immediately.

Blurb 4

Ihope this answers your question and you have a great time at Lady Gaga!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service answers the questions or queries of the customer, whereas great customer service includes proactive nature of the customer service executive wherein she also answers potential queries of the customer apart from the queries already asked by her and give the customer complete satisfaction that she is being assisted as a valuable customer. Great customer service is target oriented and assures the customer that she can rely on the company and the investment she has made is at the right place.

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