Subject: Arabic Language Test - Mahboob Alam
From: Mahboob Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Aug 2019 13:30:42 -0400

Foreign Language
Screening Test

Name

Mahboob Alam

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

The customer will say me that I did not receive my pizza yet,
immediately I will check and will inform him saying that so sorry due to an
incorrect address, pizza is not to be reached yet please keep patience on your
self, please sir I would like to confirm again your address, after confirmation
address I will say him, sir as you know well that our company is quick service
provider, but due to some errors being happened because of this you didn't
receive your pizza on time, I would like to say thank you so much for your
information us on time but now your pizza will reach in few minutes as well as
possible, I promis you in the next time it will be not happen please cooperate
and make confidence us, lots of thanks.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Mahboob Alam I am from jharkhand district godda, we
are nine members, I have four brothers and three sisters and father mother they
are alive, firstly i have completed aalim and fadhil from madarsa jamia Islamia
sanabil on the level of 10th and 12th, after that I took admission in jamia
Milia Islamia in the department of Arabic from this university, I have also
degree advanced diploma in modern Arabic language and translation and NCPU
degree in Arabic my profession is translated into Arabic from English and into
English from Arabic.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

يتمثل
الاختلاف الرئيسي بين تقديم خدمة العملاء
الجيده وخدمة العملاء الرائعة إذ أنك ترضي
الصارفين ان هذه خدمة جيده ولقد سعيت للرد على
جميع المكالمات والأمور في الوقت المناسب و
الزبون يرضي ويطمئن بردك وحلولك إن هذه خدمة
رائعة و كذالك أن لديك عدد أكثر من العملاء
الذين لا يعتقدون أن هذه الأنشطة لا تشكل أكثر
من خدمة و دعم متوسطة للعملاء وليست دعما
عظيما قد يكونوا على حق ،الشركات المعترف بها
عموما على أنها تقدم خدمات رائعة و ليست مجرد
جيدة.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

1_اوفر تفاصيل معرفة المنتجات

2 _مهارة فعال اتصالية

3حس الدعابة الجيدة

_انا استمع إلى مكالمات الزبون4

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

اني سافرت إلى
مدينة دلهي من ولاية جاركند للحصول على
التعليم العالي لأن مدينة دلهي هي ثاني اكبر
مدينة دلهي في الهند و هي عاصمة الهند و عاصمة
السياسة للدولة، تتميز مدينة دلهي من مدن
الأخرى منذ الزمن القديم، لأن في المدينة
برلمان خاصابها و تبرز المدينة في الوقت
الحاضر على اعتبارها مركزا اقتصاديا مهما،
فهي تحتوي على العديد من الشركات الكبرى كما
انها تحتوي على الحدائق الكبيرة والطرق
الواسعة والمباني القديمة مثلا :المسجد
الجامع الذي اسسها شاه جهان والقلعة الحمراء
الجديدة والقديمه و منارة القطب الذي اسسها
شاه قطب الدين ايبك و غيرها كثير من الآثار
القديمة التي رأيتها وفي مدينة دلهي كثير من
الجامعات والكليات الكبيرة مثلا :الجامعة
الملية الإسلامية و جامعة همدرد وجامعة جواهر
لال نهرو وغيرها.