Subject: Transcript of 16 Aug 2019 18:23:00. Operator: Bryan. Visitor: Donna Biddle
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 16 Aug 2019 12:33:35 -0400

Chat transcript

	
		
			Name: Donna Biddle
		
			E-mail (optional): [email-masked]

	Bryan Fri, 08/16/19 04:23:00 pm UTC
	
		Hello! How may I help you?
	
		Hello!
	
		How may I assist you today?

	Donna Biddle 04:23:50 pm
	
		I have a trip booked with Jay Way Travel and I can not open my guest page. can you help me

	Bryan 04:23:56 pm
	
		Oh that's great!
	
		Please allow me a moment to check this for you.

	Donna Biddle 04:24:29 pm
	
		this is my # 45DEG6MC

	Bryan 04:24:51 pm
	
		In the mean while if you can pass the details like e-mail address, contact number.
	
		Thank you so much for confirming.

	Donna Biddle 04:25:30 pm
	
		????

	Bryan 04:25:43 pm
	
		[email-masked] is this the right e-mail address to contact you on?

	Donna Biddle 04:25:51 pm
	
		yes

	Bryan 04:26:31 pm
	
		Sure thank you. Please confirm your contact number so that I can pass that to our team.

	Donna Biddle 04:26:58 pm
	
		phone # ?

	Bryan 04:27:36 pm
	
		Yes, any good contact number so that our team will contact you shortly.

	Donna Biddle 04:27:51 pm
	
		610-656-7430

	Bryan 04:28:10 pm
	
		Thank you so much for confirming the contact number.
	
		Please do expect a follow up for this issue.
	
		Our team will contact you shortly.
	
		Guests who have a trip booked with JayWay are provided with login details (their email address and tour ID) to a private area where they can see their itinerary as well as information about the destinations they’re staying in.

If you are having problems logging in you should email the sales contact or local representative, if you are already communicating with them, and the issue will be resolved for them within 24 hours.

https://guests.jaywaytravel.com/
	
		Please read the above details to see the JayWay travel guest page details.
	
		Is there anything else apart from this?
	
		It was nice talking to you. Have a great day, goodbye!

	System 04:33:35 pm
	
		Bryan archived the chat

	10m 35s

Chat has been opened from website: https://jaywaytravel.com/contact

Referrer: https://jaywaytravel.com/blog/meet-jayway-guest-page/

Visitor geolocation: Conshohocken, Pennsylvania, United States / 96.245.100.99

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