Subject: Japanese Language Test - Norihiko Onomitsu
From: Norihiko Onomitsu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Aug 2019 21:13:51 -0400

| | Foreign Language Screening Test

Name | Norihiko Onomitsu
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First, report the facts to the customer.  And apologize until the customer is satisfied.  Promise to customers that this will never happen again

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Japan University　education　graduate

Nichiryo co.ltd  export and sales

Raiden co.lfd subic impory and sales  Owner

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 良いカスタマーサービスとは、顧客の要望にほぼ100%対応出来る。素晴らしいカスタマーサービスとは、顧客の要望に完璧に対応出来る事は去る事ながら、それらに符づいするあらゆる情報を即座に提供出来る。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 物事の起承転結を心経ている。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | タイ、オーストラリア、ニュージーランド、アメリカ。オーストラリアには2000年から2001年迄住んでおりました。シドニーのニュートラルベイというところでした。オリンピックの年でしたので大変思い出深いです。

| |