Subject: Japanese Language Test - Isami Kobayashi
From: Isami Kobayashi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Aug 2019 03:54:28 -0400

| | Foreign Language Screening Test

Name | Isami Kobayashi
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First,I apologize him about mistake. And I rewrite the address. After that,I tell boss about detail.Last,I tell customer new arriving time.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I was born at countryside. There are so many natures and kind persons. Every time they are so kind to me. I learned from them about what the good personality. Even if someone doesn't like me, I never complain about that. I know if people say bad words , they will be bad guy.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 良いカスタマーサービスは、お客様に満足してもらう事だと考えます。素晴らしいカスタマーサービスとはお客様に感動を与えるものであると思います。望まれた事以上のサービスを提供することによって感動は作れると私は考えます。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

ホスピタリティ・・・お客様に思いやりを持ち対応する大切さ
共感・・・いかなる状況でもまずはお客様の状況を理解すると同時に、会社の対応者として共感できる部分には必ず共感をし、心を通わせること。
丁寧さ・・・丁寧なオペレーションが大事だと思います。
マニュアル遵守・・・ルールを守ることが大切であり、ベンダーとしての役割だと思います。
正確さ・・・オペレーションの平準化を行い、正しい案内を迅速に行うことが大切だと思います。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私の人生初めての海外旅行は、フィリピンのセブ島でした。それまでは海外に一切の興味もなく、外国と日本の違いなど考えたこともありませんでした。英語も話せず緊張していた私に現地の人々はとても親切に助けてくれました。もし自分が日本にいて彼らと同じ立場にいて同じ事が出来るかというと、正直出来ないと思います。しかしそこで、国籍など関係ない無慈悲の優しさに触れて、誰にでも親切にすることの素晴らしさ、大切さを学ぶことが出来ました。

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