Subject: Weekly Report
From: Arnaud Valentin <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Felix Descamps <[email-masked]>, Tamara Marjanovic <[email-masked]>, Nikolas Su <[email-masked]>
Date: Mon, 12 Aug 2019 13:27:27 +0000

HI All,

Here is the weekly report for last week August 5th to the 11th.

After speaking with Ashish last week regarding low productivity for the agent using his account, he informed me it was Nisha and he will talk to her. As shown above her productivity is significant less than all other agents for last week. I will keep an eye out this week and will discuss with Ashish when he is back in the office.

We will be introducing a new task to the team this week after we finalize some details on our end. Perhaps we should wait until Ashish is back in the office to introduce the new task that way he receives the training and can oversee the agents for the first few days as well.

Nikolas will coordinate with Ashish to schedule the training with the team later this week.

In terms of queues, the agents did really well to lower the view from seat comparison last week. By the end of this week they should be very close to 0 before we introduce the new task Concert Tour Cross Listing.

Let me know if you have any questions.

Thanks,
Arnaud