Subject: Re: LSM Joining Case Test - binod Gautam
From: binod Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Aug 2019 07:22:35 -0400

| | LSM Joining Case Test

Name | binod Gautam
E-mail | [email-masked]
Phone Number | (+91) 8468875576
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

this is a nice response but i feel that it can be better with some minor changes like
1. we can start witha greeting message and thank you note

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

the diffrence woul be
1. in our communicaion with the customer we can need to be very sensitive regarding customer likes and dislikes.

2. good customer service is not always being able to give into customer request as certain times customer asks for something which miht not be possible to give in such scnerios we can be polite and very careful in our communication
3. being genuinely instrested in the customer problem and trying our best to resolve the issue should be our core value
4.making customer feel special is a very good way to build a good loyal customer base this may include remembering their special days, their needs their likes and dislike etc

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