Subject: Re: LSM Joining Case Test - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Aug 2019 02:09:21 -0400

| | LSM Joining Case Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91+) 9650874808
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 will be suitable answer of above question, because, customer want his ticket in different address, And ticket  provider send a link to update your new address eigther  it will hotel or office. You can track your ticket information via tracking code which they sent on your mail.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1>We have to provide 24*7 online  service portal
where customer reachability is easy.

2> We have to committed delivery on time.

3>Customer portal website should be very easy
to find and flexible to use.

4>Agents are very polite in behave and
understand customer query and provide
solution.
5> Never irate from customer behaviour.

6> Always meet with customer full name with
polite greetings.

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