Subject: Re: SSBS connection issues and SLA for 55902
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Arjun LSM AJ <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 5 Aug 2019 12:24:36 +0000

This should have been done and is a MUST moving forward

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 August 2019 at 5:08 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Arjun LSM AJ <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Re: SSBS connection issues and SLA for 55902

Hi Deeksha,

I do not see any email sent out to the client via Outlook. Normally all tech issues due to SSBS are informed to Client via Outlook.

Regards,
Pritish

________________________________
From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Arjun Hurry" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 August, 2019 13:22:23
Subject: Re: SSBS connection issues and SLA for 55902

Hi,

Did you email the client through ticket to notify them of this connection issue? And did you take a screenshot? Both the things are necessary if you are experiencing any connectivity problems else there is no way for me to prove it to the client that this was the reason for delay. If it wasn’t done in this case, please make sure that it is done invariably each time in future.

@ Ashish: please explain it to everyone in team. An email must go out to both us internally and to the client with a screenshot if the technical issue is from client side. If it is an internal issue, only we need to be informed immediately.

Regards,
Deeksha

From: Arjun Hurry <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 4 August 2019 at 4:28 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: SSBS connection issues and SLA for 55902

Hi All,

I've been getting a lot of connection issues with SSBS tonight - SLA was missed for ticket 55902 because the site couldn't connect.

-AJ